Best AI Tools for Customer Support & Call Centers 2026

The best AI tool for Customer Support & Call Centers in 2026 is Quo, scoring 8.4/10 in AI Scanner's independent evaluation. AI-powered business phone system (formerly OpenPhone) for sales and support teams. AI Scanner compares 114 AI companies serving the Customer Support & Call Centers sector, ranked by performance, usability, pricing, and industry fit.

AI platforms independently ranked across AI customer agents, contact center platforms, voice AI, conversation analytics, real-time agent assist and workforce management — find the right AI for every layer of your support operation.

114 AI companies in Customer Support & Call Centers

• Quo — Score: 8.4/10. AI-powered business phone system (formerly OpenPhone) for sales and support teams. Features AI call summaries, shared inboxes, and native CRM integrations.
• Talkdesk — Score: 7.9/10. Contact center platform with AI automation and insights.
• Zendesk — Score: 7.9/10. Customer service platform with AI agents and automation.
• Five9 — Score: 7.9/10. Cloud contact center with AI-assisted agent tools.
• Intercom — Score: 7.7/10. Customer messaging platform with AI support features.
• Gladly — Score: 7.7/10. Customer service platform focused on people-based support with AI.
• HubSpot — Score: 7.7/10. CRM and marketing automation with AI-assisted features.
• Freshworks — Score: 7.7/10. AI-powered customer service and IT management platform for businesses.
• Shelf.io Knowledge AI — Score: 7.5/10. AI-powered knowledge management solution.
• Sprinklr — Score: 7.5/10. Unified customer experience platform with AI.
• ServiceNow — Score: 7.5/10. Workflow platform with AI for service operations.
• Genesys — Score: 7.5/10. Contact center platform with AI routing and analytics.
• Salesforce (Einstein) — Score: 7.5/10. AI features embedded across CRM, marketing and commerce.
• LivePerson — Score: 7.5/10. Conversational AI platform for messaging-based support.
• KrispCall — Score: 7.5/10. AI-powered cloud phone system for modern sales and support teams. Provides virtual numbers from 100+ countries, AI call summaries, CRM integrations, and Power Dialer.
• Intercom Fin AI — Score: 7.3/10. Intercom Fin is an AI-powered customer service agent that resolves up to 86% of support conversations instantly without human intervention.
• Zendesk AI — Score: 7.3/10. AI-powered customer service platform.
• Amazon Connect AI — Score: 7.3/10. Contact center cloud AI for AWS.
• Genesys Cloud AI — Score: 7.3/10. Cloud contact center platform with AI-powered routing and agent assistance.
• Salesforce Service Cloud AI — Score: 7.3/10. Salesforce Service Cloud AI uses Einstein to automate case routing, predict escalations, and deliver personalized customer service at enterprise scale.
• Five9 AI — Score: 7.3/10. AI-powered customer service platform that automates support interactions and improves.
• Balto AI — Score: 7.3/10. Guidance AI in real-time during the calls.
• Vonage AI — Score: 7.3/10. Communications cloud AI with APIs conversationals.
• Speechmatics — Score: 7.3/10. Multilingual AI speech recognition platform for contact centers and enterprise.
• Zoho Desk AI — Score: 7.3/10. Helpdesk AI for Zoho.
• Kustomer AI — Score: 7.3/10. CRM of customer service AI.
• Dialpad AI — Score: 7.3/10. AI-powered business communications platform with real-time transcription.
• RingCentral AI — Score: 7.3/10. Platform UCaaS and CCaaS AI.
• Assembled — Score: 7.3/10. AI-driven workforce management platform for modern support teams.
• Gorgias AI — Score: 7.3/10. AI-powered customer service platform that automates support interactions and improves.